Rapid City Airport SD: A Mixed Experience with Hertz Car Rental

As I arrived at Rapid City Airport SD, I was eager to pick up my rental car from Hertz and begin my journey to visit my elderly mother in the hospital. Unfortunately, my experience was marred by several issues that left me feeling frustrated and disappointed.

Firstly, when I checked out the car, I noticed that it was dirty both inside and out. The interior of the vehicle did not meet COVID standards, which was a major concern given the current health situation. I immediately brought this to the attention of the employees who checked me out, and they seemed sympathetic but offered little in terms of resolution.

When I returned the car on April 17th, I spoke with two employees behind the counter about my concerns. They were helpful in taking notes regarding my complaint, and one of them even expressed condolences for my loss as it was evident that I had recently experienced a bereavement. However, I was disappointed to learn that Hertz did not have a bereavement policy in place.

The car rental process itself was also affected by the recent price increase, which was almost 60% higher than what I had paid just a week prior. This came as a shock, and I felt taken advantage of considering the circumstances.

In addition to these issues, I encountered some difficulty when trying to resolve my concerns with Hertz. The employee who answered my call told me that it was a Hertz Licensee Rental location and that I would need to contact the local number to address my complaints. Given that I had arrived late at night, I did not have time to thoroughly inspect the car until the next morning.

Despite some helpful employees along the way, my overall experience with Hertz at Rapid City Airport SD was disappointing and frustrating. While the company has made efforts to improve its customer service, there is still room for improvement in terms of cleanliness and transparency regarding pricing changes.

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